What happens if I miss my appointment?
Private patients that miss an appointment may be charge a fee.
NHS patients that miss or cancel short notice twice will not be offered any more NHS appointments.
What happens if I don't pay my bill?
We expect prompt payment of your bill. If this is not the case, we may not offer you further appointments until the bill is settled
How can I pay for my treatment?
We accept payments by cash, cheque and credit card.
NHS costs must be paid, in advance of any treatment.
Private costs can be spread over the course of treatment.
If you prefer you can budget for your private dental care via Denplan. Please see the Denplan page in this website for more information or call us on 0118 981 3849.
What are my rights and responsibilities?
You are entitled to:
A thorough examination of your mouth, teeth and gums.
A full explanation of your treatment options; a written treatment plan including the costs.
Advice on how to keep your gums and teeth healthy.
Information about this practice and the services available.
A care and treatment summary if you decide to transfer to another dentist.
Make a complaint if you are not happy with your treatment and care.
Be treated with courtesy and respect.
You are responsible for:
Giving at least 48 hours' notice if you have to cancel or change an appointment.
Following your dentist's advice to prevent tooth decay and gum disease.
Paying your bill promptly.
To show proof if you are exempt from paying NHS treatment.
Treating our staff with courtesy and respect.
We may refuse to see patients who are violent, fail to pay their bills or refuse to cooperate during treatment.
How often should I see the dentist for a routine check-up?
Visiting your dentist is important. The interval between check-ups will depend on how healthy your mouth, teeth and gums are at different times of your life.
Regular check-ups are essential for the maintenance of healthy teeth and gums as theyhelp finding problems early.
NHS patients that have not visited their dentist for 2 years or more, may lose their NHS space.